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We
strive to keep our customers satisfied by offering quality
products, professional service and competitive pricing. Our
return policy is consistent in maintaining the best value and
highest service level for all of our customers. If the
merchandise you received is defective or not as you ordered,
please contact our customer service staff for quick resolution. All other returns will be subject to a 20% restocking fee.
The
guidelines below must be followed in order to receive any
credit:
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We reserve the right to make all
determinations regarding the condition of returned
merchandise. ALL RETURNS MUST BE ACCOMPANIED BY A “RETURNED
GOODS AUTHORIZATION (RGA) NUMBER”. To obtain an RGA number,
e-mail your detailed request to us at
sales@thesportsmedicinestore.com
or contact us by phone at
(913) 385-5633.
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Product must be in new, resalable, unmarked condition and in
original packaging.
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Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original
packing list, invoice or RGA number to the return. Refunds
will be for merchandise value only. Please allow three to four
weeks for return processing.
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